• Help Centre

    Help Centre Terms & Conditions

  • Terms & Conditions



      STIRLING CAMPUS EATS is a smartphone app-based and website system that enables the registered user to collect and redeem points in campus eats food and drink outlet on campus. Promotions and special offers will be made available to the registered loyalty and reward members only throughout the year.

      The below Terms and Conditions are subject to change from time to time and at the sole discretion of the University.

      The user can collect points in any Campus Eats food and drink outlet on campus.

      The loyalty and rewards app and website QR code must be presented by the registered ID holder for all transactions.

      Points are not transferable and can only be used by the registered ID holder.

      The user must provide a valid email address.

      Any reward balance remaining at the end of the academic year will be lost.

      The loyalty and rewards app and website is available all year round but offers, and vouchers do have an expiry date and are subject to change

      The reward points cannot be exchanged for cash and hold no monetary value.

      Points cannot be earned when paying for products with a department charge code or any other payment method.

      Once you have collected 250 points these are converted to a voucher which is used for a free product at one the Campus Eats outlets.

      For every one-pound sterling spent you will be awarded 5 points.

      The University accepts no liability if it is unable to accept identification of the QR code from the loyalty and rewards app or website for the redemption or earning of points due to technical difficulties.

      Withdrawal or expulsion from the University may result in the closure of your account. In these circumstances and for the avoidance of doubt you will not be entitled to a part or whole refund of your purse amount.

      Account holders can close accounts at any time but for the avoidance of doubt you will not be entitled to a part or whole refund or your entire purse amount.

      To close an account contact University reserves the right to close accounts after over 18 months of inactivity. In these circumstances, any unredeemed or unclaimed loyalty points, rewards, bonuses, discounts, offers, and vouchers will be void.

      The University reserves the right to notify users regarding upcoming offers, deals, or vouchers via the app directly or via other contact methods unless you opt out.

      The University will not be responsible for any losses incurred on stolen or hacked accounts. It is the responsibility of the users to notify the University if they think their account has been hacked or stolen via the designated contact procedure.